If you’ve built up Airpoints Dollars and want something tangible without boarding a plane, the airpoints store is your shop window. It’s where Air New Zealand Airpoints members can swap points for gadgets, gift cards, homeware, and more. This guide explains what the Airpoints Store is, how it works, what you can get, when it’s a good deal (and when to save your points), plus step‑by‑step tips and answers to common questions.
What is
The Airpoints Store is an online marketplace for Air New Zealand Airpoints members. Instead of paying cash, you redeem Airpoints Dollars for physical products, digital gift cards, experiences, and occasional charity donations. It’s designed for people who prefer using points on everyday items, gifts, or gear—rather than flights or upgrades.
Think of it as a catalogue priced in Airpoints Dollars. You log in with your Airpoints account, browse categories, and check out using your points balance. Delivery is generally within New Zealand, and products are supplied by partnered retailers.
How it works
The process is simple, but a few details help you get the best value:
- Eligibility: You need to be an Air New Zealand Airpoints member with enough Airpoints Dollars in your account.
- Pricing: Items are listed in Airpoints Dollars. The “price” you see is what’s deducted from your balance if you buy.
- Availability: Stock and product ranges change regularly, much like any online shop.
- Delivery: Orders are fulfilled by suppliers and shipped to New Zealand addresses. Delivery timeframes vary by product and supplier.
- Returns and warranties: These follow the supplier’s policy and New Zealand consumer law. Keep your order confirmation for any claims.
- Earning vs spending: You’re spending Airpoints Dollars, not earning them. This is a redemption channel, not a points-earning one.
Key idea: On Air New Zealand flights, 1 Airpoints Dollar generally equals NZ$1 towards the fare. In the airpoints store, value varies by item. That’s why it pays to compare before you click “redeem.”
Types / examples
The airpoints store spans a wide range of categories. What you’ll see depends on current partners and stock, but typical options include:
- Tech and entertainment: Headphones, speakers, tablets, smart home devices.
- Home and kitchen: Coffee machines, cookware, vacuums, linen.
- Outdoors and sport: Fitness trackers, camping gear, e‑scooters, bikes.
- Beauty and wellness: Haircare tools, skincare devices, fragrances.
- Kids and family: Toys, games, learning kits, baby gear.
- Travel accessories: Luggage, packing cubes, power banks, adaptors.
- Gift cards and vouchers: Digital and physical options for popular New Zealand retailers, entertainment, and dining.
- Experiences and causes: Experiences, activities, and sometimes charity donations.
Examples of smart redemptions often include:
- Gift cards when you need flexibility—use them for essentials or gifts.
- Big-ticket items during promotional periods if the points price drops.
- Everyday appliances when you’re close to a full redemption and want to avoid out‑of‑pocket spend.
Pros and cons
Like any points redemption, the airpoints store has trade‑offs.
Advantages
- Immediate, tangible value: Swap points for items you can use now.
- No need to travel: Ideal if you’re not planning a flight soon.
- Wide selection: Multiple categories and frequent product refreshes.
- Great for gifting: Send items or gift cards without paying cash.
Disadvantages
- Variable value: The Airpoints Dollars “exchange rate” depends on the item; flights can deliver more predictable value.
- Stock limits: Hot items sell out; some ranges rotate quickly.
- Returns friction: You must follow supplier policies and timeframes.
- No points earned: Redemptions don’t generate Airpoints Dollars or Status Points.
How to use or choose
Step‑by‑step: How to redeem in the airpoints store
- Sign in: Log in to your Air New Zealand Airpoints account.
- Check your balance: Confirm you have enough Airpoints Dollars.
- Browse categories: Filter by brand, price, or type to narrow options.
- Compare value: Cross‑check the item’s retail price at New Zealand stores.
- Read the fine print: Note delivery timeframes, warranty, and return policy.
- Add to cart: Review the Airpoints Dollars total and any delivery details.
- Confirm redemption: Complete checkout and keep your confirmation email.
How to decide if the Airpoints Store is the right move
Use a quick value check before redeeming:
- Find the item’s current cash price in New Zealand (including GST).
- Divide cash price by the Airpoints Dollars price.
- The result is your value per Airpoints Dollar.
Example: If a coffee machine sells for $349 and costs 360 Airpoints Dollars, your value is about $0.97 per APD. If you could instead use 349 Airpoints Dollars on an Air New Zealand flight (worth $349), the flight gives you a straight $1 per APD. In that case, the coffee machine might be fine if you prefer the item now, but saving for travel would be slightly better value on paper.
Practical tips for New Zealanders:
- Timing matters: Promotions in the airpoints store can improve value.
- Gift cards for flexibility: When unsure, gift cards let you “bank” value with a favourite retailer.
- Check warranty and support: Confirm how repairs or replacements work in NZ.
- Avoid rushed buys: Price‑check before you redeem; sales come around.
- Track goals: If you’re close to a big travel redemption, consider holding off; flights keep APD at a predictable $1 value with Air New Zealand.
Comparison: Airpoints Store vs other ways to use or earn Airpoints
| Option | What it is | How value works | Best for | Watch outs |
|---|---|---|---|---|
| Airpoints Store | Redeem Airpoints Dollars for products, gift cards, and more | Varies by item; compare retail price to points price | Non‑travel items, gifting, using small balances | Value can be below $1 per Airpoints Dollar on some items |
| Flights with Air New Zealand | Use Airpoints Dollars to pay for fares | Typically $1 of fare value per 1 Airpoints Dollar | Predictable value and travel goals | Seat availability and fare rules still apply |
| Upgrades | Use Airpoints Dollars or Upgrade Credits on eligible flights | Value depends on route and fare class | Comfort on long-haul or special trips | Not guaranteed; rules and eligibility apply |
| Airpoints Mall | Earn Airpoints Dollars by shopping online at partner retailers | Earn rates vary by store and promotions | Boosting balance for future redemptions | Cookies and tracking must be set correctly to earn |
FAQ
What is the airpoints store?
It’s Air New Zealand’s online store where Airpoints members redeem Airpoints Dollars for merchandise, gift cards, experiences, and sometimes donations. You pay with points, not cash.
Do I get good value in the airpoints store?
It depends on the item. Flights usually give a predictable $1 of fare value per Airpoints Dollar with Air New Zealand. In the airpoints store, value varies, so compare the retail price to the points price before redeeming.
Can I part‑pay with cash and Airpoints Dollars?
The airpoints store is primarily a points‑only redemption channel. If you need to split payment, consider saving for flights where you can mix Airpoints Dollars with cash on eligible fares, or look for gift cards that match your points balance.
Is delivery only within New Zealand?
Orders are generally fulfilled for New Zealand addresses. Check each product page for delivery limitations and timeframes.
Do I earn Airpoints Dollars or Status Points when I redeem in the airpoints store?
No. Redemptions spend your Airpoints Dollars; they don’t earn more points or Status Points.
What happens if I need to return something?
Returns follow the supplier’s policy and New Zealand consumer law. Contact the store’s support with your order number as soon as possible and keep original packaging where required.
Are gift cards in the airpoints store digital or physical?
Both options can appear. Product pages will state whether a voucher is delivered electronically or by post, and any redemption terms or expiry details.
How do I check the value I’m getting per Airpoints Dollar?
Divide the NZ$ retail price by the Airpoints Dollars price. If the result is near 1, value is close to what you’d get on Air New Zealand fares. If it’s lower, consider waiting or choosing another item.
Can I buy items for someone else?
Yes—enter their delivery details at checkout, or redeem a gift card and forward the voucher if it’s digital. Make sure the recipient can meet any ID or signature requirements on delivery.
What if an item is out of stock?
Products rotate often. If something sells out, check back later or set a shortlist of alternatives. Promotions can return, but there’s no guarantee.
Is pricing in the airpoints store the same as retail?
Not always. Points pricing is set for the store and can differ from retail sales or specials. Always compare before redeeming.
How can I build my balance for a bigger redemption?
Use everyday earning options such as eligible Airpoints‑earning credit cards, partner retailers, and the Airpoints Mall. Then decide whether to redeem in the airpoints store or on flights, depending on your goal.
Any tips to maximise value?
- Compare points price against current NZ retail price.
- Watch for sales and seasonal promos within the airpoints store.
- Use gift cards when you want flexibility or to bridge future purchases.
- Save for flights if predictable $1 per APD value matters most to you.
Bottom line
The airpoints store is a handy way for New Zealanders to turn points into real‑world purchases—no airports required. Check value before redeeming, keep an eye on promos, and use it alongside flight redemptions and the Airpoints Mall to get the most from every Airpoints Dollar you earn.
